Frequently Asked Questions

Everything you need to know about your next pair of kicks.

Are all sneakers on EvansSneakers authentic?

Yes, we guarantee 100% authenticity on every pair. Each product undergoes a rigorous multi-point inspection process by our expert team before being listed.

How long does shipping usually take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.

What is your return policy?

We offer a 30-day return policy for unworn sneakers in their original packaging with all security tags attached. Please note that sale items and limited releases may be final sale.

How do I know which size to order?

We provide a comprehensive size guide on each product page. Since sizing can vary between brands like Nike, Adidas, and New Balance, we recommend checking the specific brand's conversion chart provided.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Klarna and Affirm for eligible purchases.

Can I cancel or modify my order after it has been placed?

Orders can be canceled within 1 hour of placement. After that window, our warehouse begins processing and we are unable to make changes to the shipping address or contents.